FAQ

MYCRANE

1. How do I sign up for MYCRANE?


1. On the site’s home page, click the “Registration” tab.

*When registering, be sure to specify your factual data. Then, you will be sent a username and password to log in to your personal account.

2. Specify which country you are resident of.

3. Enter a name.

4. Enter the organization’s name.

5. Specify the organization’s TIN.

6. Enter a phone number.

7. Enter an email address.

The address must be a valid, functional email.

An email will be sent to the specified email address with a link to step two of the registration process. If the email does not arrive within one hour, the following troubleshoot is recommended:

- Check your spam or junk folders;

- Make sure the mailbox quotas have not been exceeded;

8. You will then need to read the “Terms and Conditions” of the User Agreement and accept them. Next, click the "Register" button.

To complete the registration, you need to log in to your personal dashboard, using the data sent to the e-mail and upload documents for validation. After these preliminary steps, you will be able to add a fleet of machines. Contractors can then respond to requests and Customers can publish requests.

We hope you have a productive experience with the Mycrane service!

2. How do I add a fleet?

1. On the main page in your personal dashboard, go to the "Fleet & Subscriptions" tab.

2. Specify the region in which you provide lifting services and save it. For each piece of equipment you will need to specify the region.

Required fields are marked with an asterisk*.

3. Select the type of crane, e.g. Truck crane.

4. Specify the load capacity category, e.g. 100-200 tons.

5. Specify the load capacity, e.g.: 160 tn.

6. Specify the crane manufacturer, e.g. Liebherr.

7. Specify the crane model, e.g. LTM 1160-5.1

8. Specify the year of manufacture, e.g. 2015.

Also, to add a fleet and a subscription, you need to prepare the documents listed on the site.

As soon as the documents have passed legal verification the cranes will be uploaded to the site and the Mycrane application service will be made available to you.

We hope you have a productive experience with the Mycrane service!

3. How can I publish my request on MYCRANE?

  1. On the main page in your personal dashboard, click "Order services" tab.
    Mandatory fields are marked with an asterisk*.
  2. Specify the name of the site/facility where services will be provided. For example: Construction of a tunnel under the Moscow Ring Road (West)
  3. Specify the owner of the site/facility where the services will be provided. For example: "SMU-7.1.1" Ltd.
  4. Specify the region. For example: Moscow
  5. Specify the nearest populated area. For example: Moscow
  6. Specify the deadline for submission of the technical and commercial tender
  7. Specify the number of cranes required. For example: 2
    1. Specify the type of crane. For example: Truck crane with telescopic boom
    2. Specify the capacity category. For example: from 100 - 200 tn
    3. Specify the load capacity. For example: 160 tn
    4. Specify the crane configuration. For example: Maximum
    5. Specify the start date. For example: 15.07.21
    6. Indicate the end date. For example: 14.08.21
  8. Specify the operating mode
    1. Specify the number of days of service per week. For example: 5
    2. Specify the number of service delivery shifts per day. For example: 1
    3. Specify the number of hours of service per shift. For example: 10
  9. Specify the distribution of responsibilities between the parties
  10. Please provide additional information and attach documents if necessary
  11. Provide any technical information and attach documents if necessary
  12. Publish the Request

Thank you for your trust and we look forward to a fruitful cooperation! The MYCRANE team!

4. How do I respond to a Request or submit a commercial proposal on MYCRANE?

  1. On the main page in your personal dashboard, click on the "Notifications" tab. Next, click on the link to the new request.
    Mandatory fields are marked with an asterisk*.
  2. Read the project description, mode of operation, additional information, technical information.
  3. Specify the cost of mobilizing/demobilizing the crane. For example: 700 000 rubles.
  4. Specify the cost of assembling/disassembling the crane. For example: 200 000 rubles.
  5. Specify the cost of providing services per hour. For example: 12 000 rubles. The total cost of rendering services (according to the terms and methods of rendering services specified in the Request) shall be considered automatically.
  6. If necessary, specify the Cost of the crane operator/machine operator services / per hour. For example: 2 000 rubles.
  7. If necessary, specify any supplemental costs for the crane. For example: 500 000 rubles.
  8. If necessary, specify the cost of the methods statements for crane operation. For example: 250 000 rubles.
  9. The total cost of the proposal is calculated automatically according to the information you have filled in.
  10. If necessary, enter comments to the request.
  11. Submit a proposal.

Thank you for your trust and we look forward to a fruitful cooperation! The MYCRANE team!

5. What is my login ID?

Your registered email ID

6. Where can we see the inquiries?

You can see the inquiries after login in – MY Inquiries- Available Inquiries

7. Why are we not able to see inquiries?

You need to add the cranes in MY Cranes after login.

8. What is development of method statement?

It is step by step safe system of work or safety measures.

9. How can we see request open or close?

You can see it in available inquiries and then specific inquiry.

10. How can we add cranes?

After signing In- In My Cranes – press Add cranes, fill detail of crane & save

14. How to change or reset password?

From your profile you can easily change your password.




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